Any kind of technology can develop bugs or just frustrate someone trying to get a task done. We can never completely eliminate the chance of that. What we CAN do is make it easy to get help when you need it, without wanting to bang your head against the wall.
- Contact us at any time, either by phone or by email. Even if you have to leave a message, we’ll get back to you right away to get started ASAP.
- Our Help Desk staff are friendly, personable, and know what they’re doing. They don’t talk down to you or try to get out of work; they ask the right questions to find out what the problem is, and then they get to work.
- Our remote management tools mean that we can start working on issues right away, so you’re not left wondering when we’ll show up to get started.
At XenWinGo, we treat you like a partner, not a customer. When you have a problem that you need help with, we’re there for you. Period. It’s about respect, responsiveness, and transparency – showing you that we know your time is valuable, so we’re not going to waste it.
This isn’t all just theoretical. Let’s talk about how it can benefit YOUR business specifically. Call us at (888) 393-6565 today.
Have you ever called a tech support company and wasted half an hour just to be asked, “Did you try unplugging it and plugging it back in?” We don’t do that at XenWinGo.
- Listening First – You tell us what the problem is and what YOU want the result to be. We’re not going to jump to conclusions and cut you off.
- Asking the Right Questions – We ask pertinent questions to get the information we need to help you, but we’re not going to run you through an aggravating Q&A gauntlet to start helping. Plus, we use only plain English to get the job done – no annoying technobabble or jargon.
- Familiar Voices – When you call us, you get OUR team helping you, not some call center overseas. We know your business and we know your time is valuable, so we’ll help you thoroughly and quickly.
You’re putting your trust in us to provide everything you need when it comes to technology. So you deserve quick responses to your requests for help – it’s as simple as that.
- Availability – Contact us at any time, by phone, email, or via our website. Even if you have to leave a message, we’ll have one of our team members get back to you ASAP to start work on your issue.
- Remote Support Tools – We immediately get to work on IT problems remotely, so you don’t have to wait for technicians to come by. If you DO need an onsite technician, we’ll get them there as quick as we can.
You should always be able to trust that you know what’s going on with your technology. It’s YOUR investment, and that means we need to ensure we stay open and transparent on everything we do for you.
- Support Request Tracking – We use an email-based ticketing system to track your support requests and questions, so you can always follow the trail and see what we’ve been doing to support your employees.
- Regular Reporting – We ensure you get regular reports on the health of your systems, so you know if there were any problems and what actions were taken to correct them.
- Tips & Tricks – Our help desk maintains a library of tips and tricks to help you use your systems to their best advantage. If you ever just want help getting through your XenWinGo system faster, get in touch with us!
We want to know what YOU’RE looking for from your technology. XenWinGo is ready to adapt to meet your needs and show you how easy IT can be, anytime, anywhere.
Make us prove it. Contact us today at (888) 393-6565 or info@Xenwingo.com to learn more about our hosted services, and to get a no-obligation review of your systems with access to our demo system. See for yourself what’s in store.